Should the 97% Shopping Cart Abandonment Rate on Mobile Devices Concern You? in: Uncategorized. This post currently has no responses.
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The average shopping cart abandonment rate is 72% across all devices*. But mobile devices (excluding digital downloads), have an astounding 97% abandonment rate*. Recently, several people have asked me about the difference and whether or not they should be considering separate mobile device strategies.

My short answer is ‘Yes’ and ‘No,’ because there are really two answers.

Before I explain, let’s take a quick look at why customers abandon shopping carts in the first place and what makes the mobile experience so different. Then we can explore specific techniques for improving the mobile shopping experience. (…)

How to Avoid a Legal Land Mine in Email Remarketing in: Blog. This post currently has 4,949 responses.
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Email Remarketing and Compliance Webinar and White Paper for CANSPAM and European Union Privacy DirectivesRecovering abandoned shopping carts and web forms is a lucrative business. On average 70 percent of shopping carts and 56 percent of web forms are abandoned before completion. In an effort to win these customers back, retailers employ email remarketing campaigns that should recover on average between 10 and 30 percent of abandoners. That translates directly into significant incremental revenues.

When it comes to email remarketing, one question that I get asked fairly regularly is about what is needed to ensure compliance with CAN-SPAM in the U.S. and the European Privacy Directive in Europe when setting up a remarketing campaign. The situation is really straightforward in the U.S. (it comes down to little more than checking your privacy policy), but it is slightly more complicated in Europe.

As a result, we engaged Ruth Boardman, a partner at Bird and Bird LLP, and one of the world’s leading electronic data privacy experts. Ruth and I co-authored a white paper on email remarketing compliance that covers this subject in more depth, and additionally, we recorded a webcast titled Email Remarketing and Compliance (in the U.S. and European Union).

For this blog, we’ll focus exclusively on the U.S., and I’ll write about compliance in the European Union separately. (…)

eCommerce Trends to Watch This Holiday Season in: Blog. This post currently has 7,566 responses.
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Lessons learned from Cyber Monday shopping trends 2009Black Friday and the holiday shopping season are fast approaching, and customers know this just as well as retailers. Based on last year, between Labor Day and mid-November we can expect online customers to change their behavior by deferring purchases. As an industry, we have conditioned our customers to expect exceptional offers in the run up to Black Friday.

Fact or Fiction? Most Customers Seek Out Deals, Discounts and Coupons Online in: Blog. This post currently has 5,125 responses.
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‘Have we conditioned most customers to the point that they expect discounts and won’t buy without one?’

This is a great question, and it’s worth considering in more depth. Recent research shows that coupon redemption is at an all time high, and at the same time, Ben Bernanke warns that the economic recovery is fragile and taxes will inevitably have to rise. It’s no wonder that customers are nervous and cautious. (…)

Techniques used by the top ten converting websites (Part 1) in: Blog. This post currently has 6,219 responses.
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New research by SeeWhy /Nielsen published today in a free ebook titled ‘Lessons learned from the Top 10 Converting Websites’ reveals that the Top 10 Converting websites do things differently.

Obviously they convert more.

But what they do to get those conversions is what’s really interesting.

These are some of the major themes that emerge: (…)